Returns & Refund Policy

1. Return Eligibility

Returns are accepted under the following conditions:

2. Return Timeline

• Report Issue Within: 7 days of delivery
• Initiate Return: 10 days from delivery date
• Product Pickup: Within 15 days of delivery
• Late Returns: Not accepted after 15 days (except for latent defects discovered during customer inspection)

3. Return Process

4. Non-Returnable Items

5. Refund Methods & Timeline

Once your return is approved and inspected:

• Bank Transfer: 7-10 business days (preferred method)
• UPI Refund: 3-5 business days (for orders paid via UPI)
• Credit Note: Instant (can be used for future orders, valid for 1 year)
• Partial Refunds: Issued if only some pieces are defective
• Shipping Costs: Refunded if return is due to AR Hosiery error; customer pays shipping if due to change of mind (not accepted for wholesale)

6. Exchange Policy

Exchanges are available for:

• Size Exchanges: Within 10 days of delivery (subject to stock availability)
• Color Exchanges: Allowed if original color has manufacturing defect
• Product Exchanges: Same value replacement or price difference adjustment
• Exchange Processing Time: 10-15 days (includes return pickup, inspection, and new shipment)

7. Quality Guarantee

8. Bulk Order Returns

Special provisions for large wholesale orders (500+ pieces):

• Pre-Shipment Inspection: Available on request for orders above 1000 pieces
• Sample Approval: Customer can approve samples before bulk production
• Defect Threshold: Up to 2% defective pieces acceptable (industry standard); beyond this, full replacement provided
• Partial Returns: For large orders, defective pieces can be returned separately without returning entire order

9. Return Shipping Costs

10. Contact for Returns